why JBL Headphones Keep Turning Off (soLVED) (2024)

Why JBL Headphones Keep Turning Off

JBL products, renowned for their quality service, have captivated users around the globe, from speakers to headphones. However, even the best of products, beloved by audiophiles, can have their flaws.

A common inconvenience experienced by many is their JBL headphones turning off unexpectedly.

The factors behind this issue can vary, but there are solutions to get your headphones working as intended again.

This can be quite a challenge, especially when you’re in the middle of enjoying your favorite tracks. But why does this problem occur?


Key Takeaway

  • Low/Damaged Battery: One prevalent issue causing your JBL headphones to shut off is a low or damaged battery. Ensure your battery is charged and in good condition to avoid unexpected shutdowns.
  • Automatic Power-Saving: To conserve energy and prolong the battery’s lifetime, your headphones have an automatic power-saving feature. This means they’ll turn off after five to ten minutes of inactivity.
  • Faulty Components: Check if there’s an issue with your charging cable or charging port. These faulty components can interrupt the power supply, causing your headphones to turn off.
  • Outdated Firmware: Ensure your headphones are up-to-date. Outdated firmware can lead to various performance issues, including unexpected power-offs.
  • Weak Bluetooth Connection: A weak Bluetooth connection can disrupt the audio, making it appear as though your headphones are turning off. Ensure a stable connection for uninterrupted listening.


What Causes My JBL Headphones to Turn Off Unexpectedly?

Several reasons could contribute to your JBL headphones automatically turning on and off. Luckily, most of these reasons are manageable with straightforward measures.

How to Fix: JBL Headphones Turn Off Unexpectedly

Outlined below are the typical causes of your headphones powering off on their own and the strategies you can implement to rectify the situation.

Check The Battery Level

A drained battery is often the culprit when headphones go off randomly, especially during prolonged periods of use.

  • It’s crucial to keep an eye on the battery percentage; if it drops significantly, it may cease to function correctly. This was a lesson I learned early after my purchase.

Always fully charge your headphones before use. If you find the battery draining faster than expected, it could be a sign of a problem.



To check the battery percentage, connect your headphones to your source device – be it a phone, tablet, or laptop – and look at the battery percentage in your Bluetooth settings.

If it’s not full, charging for at least two hours is advisable.

The Headphone’s Auto-Off Feature

Another aspect to consider is the auto-off feature in JBL headphones. This feature automatically turns off the headphones when they are powered on but idle for extended periods.

It’s designed to conserve battery power and ensure normal functioning.

If your headphones power off even when connected to a device with audio playing, you may need to turn this auto-off feature on or continue using them.

For select models like the JBL Live 460 NC, you can disable this feature or increase the time before the headphones turn off using the JBL Headphones app.

  • Simply open the app, go to Settings, and adjust the auto-off option.

Check The Charging Cable & Charging Ports

The charging cable and port on your headphones can also be a factor. If your headphones are not efficiently charging or turning off randomly, it could indicate a hardware problem.

Perhaps the charging cable is spoilt or the port is dirty, which can interfere with how the battery charges.

Try using a different charging cable or plug into an alternative power outlet if you suspect the headphones are not charging properly.

Additionally, keep the charging port clean; lint or dirt in the crevices can cause issues.

Check For Updated System Firmware

In the electronic devices, firmware plays a crucial role in the smooth execution of various tasks.

Manufacturers often update firmware to enhance service delivery, introducing new features or fixing bugs that might cause devices like headphones to keep going off.

If there’s a bug, it could be fixed with an update. To update firmware for your JBL Headphones, use the JBL Headphones app, available on the Play Store or App Store.

After downloading the app, proceed with the following instructions to verify if there are any firmware updates available.

  • Minimum Charge Requirement: Confirm that your headphones have at least 50% charge before starting the update process to prevent disruptions.
  • App Connection: Connect your headphones to the device with the JBL Headphones app downloaded.
  • App Launch & Detection: Open the app. It should automatically detect and display your headphone’s model name.
  • Icon Indication: Look for a headphones icon under the model name in the app. An orange arrow pointing downward signifies an available firmware update.
  • Initiate Update: Click on the orange arrow, then select Install to begin the update.
  • Installation Process: The app will download and install the firmware on your headphones. Ensure a stable connection throughout.

Check Bluetooth Connection

A weak Bluetooth signal can lead to your headphones disconnecting from the device, with audio cutting out or stop playing and eventually go off.

Such challenges are often due to obstructions or being out of Bluetooth range (about thirty feet or ten meters).

If the headphones turn off when not nearby the source device, try connecting within closer proximity to reduce signal interruptions.

Factory Reset The Headphones

An aggressive approach to resolving this issue is resetting your headphones. This can help eliminate software bugs causing the malfunction.

To factory reset, you’ll need to erase all connection data and reconnect to your source device.

Different models have a unique resetting procedure, often involving pressing the volume up and volume down buttons until you hear a beep indicating a reset. Detailed steps are available in user manuals or on JBL’s website.

  • Remember, a reset will erase all settings, returning the headphones to their original battery and software state.
  • Accessing Software Information: Navigate to Settings > About > Software Information on your Android smartphone.
  • Enabling Developer Options: Tap on “Build Number” multiple times until you activate “Developer Options”.
  • Locating Developer Options: Press “Back”, then find and select “Developer Options” listed under the “About” section.
  • Selecting Bluetooth AVRCP: Within Developer Options, tap on “Bluetooth AVRCP Version”.
  • Choosing the Latest Version: Opt for the most recent version of Bluetooth AVRCP to ensure the best performance.

Update Bluetooth Version (for Android smartphones only)

An outdated Bluetooth profile version can lead to compatibility and connectivity issues with your JBL Headphones.

Ensure your device is using the latest version to pair effectively. This is particularly important for Android smartphones, as iPhones typically manage Bluetooth signals differently.

If you’re experiencing interrupting connections, check if both the headphones and your phone are on the same Bluetooth Profile Version and upgrade if necessary.

Faulty Internal Hardware Part

Sometimes, the issue may be due to a faulty internal hardware part in the headphones, causing them to turn off or malfunction.

  • This can happen if the electronic device has been physically damaged.

If you suspect a hardware issue, it’s best to replace the hardware part to fix the issue. It’s advisable to seek help from a professional.

Contact JBL Support, especially if you have an active warranty. Their customer service can guide you through the necessary steps.

Support is usually available from Monday to Friday, You might also consider a local electronic repair shop to test and potentially repair the headphones.


The auto-off feature is designed to conserve battery. If your headphones are switched on but not playing audio, they might turn off automatically. This can also happen with a damaged battery or low battery.

Using the latest version of the Bluetooth device software is crucial. Outdated versions can cause connection problems. Keep your headphones close to your phone or computer for a stronger signal and more stable source connection.

To address issues with your JBL headphones Bluetooth disconnecting, try reconnecting them. If they enter standby mode frequently, using the Firmware Update app can help resolve this. Start by downloading the JBL Firmware Update application and use it to update your headphones firmware.

Battery Issues in one of the earphones can lead to it turning off and on sporadically. Ensure they are fully charged. If the problem persists, it might indicate a damaged battery, necessitating a replacement.

Each model of JBL headphones has specific resetting procedures. Generally, it involves pressing and holding the volume up, volume down, and play/pause button simultaneously. Consult the user manual or JBL website for a detailed guide on the correct resetting procedure for your specific model.

Yes, you can replace the battery of your JBL headphones at home. Typically, this involves using a screwdriver to open the headphone casing and inserting a new battery.

When charging your JBL headphones, the LED light on the charging case will indicate the status. A red light means it’s charging, and when it turns blue, your headphones are fully charged.

To turn off your JBL headphones, press and hold the power button for about three seconds. They can also enter standby mode automatically if not used for two hours. Alternatively, pressing the play/pause button for 30 minutes can also turn them off.


JBL headphones are indeed a great choice for those seeking quality headphones with exceptional sound quality and a range of features that enhance the user experience. However, like any electronic device, they are not without their flaws.

Some users might second think about using JBL products if they spontaneously start going off, even when fully charged. The suggestions in this article are aimed to help you overcome this problem, ensuring a seamless and enjoyable listening experience with your JBL headphones.

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