WHY JBL Headphones Not Charging? “13 fixes” (2024)

JBL Headphones Not Charging

As a long-time enthusiast of JBL’s range of audio systems, it’s clear why this brand has gained immense popularity.

Their headphones stand out not just for their sleek design, but for the impeccable sound quality and robust battery life they offer.

However, like any electronic product, these headphones aren’t without their downsides. A common issue I’ve encountered is the headphones not charging and sometimes not turning on.



This problem of headphones are not charging, often leaves users stuck and in search for a fix,

I’ve learned a few tricks in troubleshooting and how to guide others through this process.

Key Takeaways

  • Replace the USB cable and charger if your JBL headphones fail to charge, as they could be faulty.
  • Use a toothpick or sharp pin to remove dirt and debris from the charging port, which may prevent charging.
  • Ensure the charger has a power output rating of at least 2A to avoid charging issues due to incompatibility.
  • Test different power outlets to rule out local wiring issues causing charging problems.
  • Reset the headphones to factory defaults to address software bugs and glitches causing charging malfunctions.

Why JBL Headphones Not Charging?

The key is in understanding the product’s exception to the rule and addressing the issue directly.

Whether it’s a charge issue with right or left side, or a minor glitch in the both headphones themselves, finding a solution is usually simpler than it appears.


How To Fix- JBL Headphones Not Charging

Products from JBL are designed for durability and quality, but sometimes, they need a little help to keep performing at their best.

In the following sections, we’ll explore some effective ways to tackle the problem of JBL headphones stop charging.

Check The Charging Connection

When my JBL headphones started not charging, it was both frustrating and baffling. The first step in troubleshooting this issue is to check your charging connection.

  • Often, the problem lies in loose or faulty cable connections.

I’ve found that the USB cable or the charging port might not be securely connected to the charger or the power outlet.

This can lead to a range of charging issues, where the headphones fail to start charging despite being plugged in.

  • It’s essential to unplug everything, inspect the USB port and wall outlet, and then reconnect everything securely. Make sure the plug fits firmly in the slots.

  • When done correctly, the indicator or red light on the headphones should be blinking, signaling that the charging process has begun.



Replace USB Charging Cable

Moving onto the next step, if the problem persists, consider replacing the USB charging cable. The JBL headphones might not charge due to a faulty or damaged charging cable.

These cables are delicate, with tiny wires that can easily break under stress.

Pulling or yanking the charger cable when disconnecting it from the headphones is a common mistake. It’s wise to inspect the cable for any cuts or visible damage.

  • If you notice an issue, don’t hesitate to test it with a different cable, or better yet, replace the damaged one altogether.

Replace AC Adapter/Charger

When facing charging issues with JBL headphones, it’s crucial to consider the AC adapter/charger.

  • Often, an incompatible or low-quality charger fails to meet the power load requirements, leading to headphones that do not charge.

  • The company advises headphone owners to use the ideal charger with a 2A rating to deliver the necessary electric current. This ensures optimal charging performance for your headset.

Consulting the user manual for the minimum power rating is always a wise step.

Examine Charging Port

Another critical step is to inspect the charging port. Dirt buildup and debris can clog the connector and charging pins, preventing proper connection.

Using a sharp object or a blower to dislodge the dirt and debris is an effective way to clean the port.

  • For waterproof models, ensure the port is dry; use a cotton swab to wipe it or let it dry naturally if it’s wet.

Low or High Temperature

JBL headphones are also sensitive to extreme temperatures. If they’ve been in an extremely hot or cold environment, they won’t charge.

To avoid damage to the system, it’s essential to maintain the temperature.

  • For example, place hot headphones in an AC room or cold ones near a heater before attempting to plug in the charger again.

Swap Power Source

Wiring issues can be a culprit as well. A defective wall socket or loose wires can impede the flow of electric current, causing the headphones to not charge.

  • Swapping the power source is a simple yet effective fix.

Check with a different power outlet or external power outlet if using a PC. This can often resolve electrical wiring problems and restore charging functionality to your headphones.

Charge Headphones Overnight

A surprising yet effective method I found in my journey with JBL headphones is to:

  • Charge the headphones overnight, especially when the battery seems over-discharged.

By allowing a prolonged period of charging overnight, often for about 8 hours, the headphones miraculously start to function again.

Reset JBL Headphones

In some cases, resetting JBL headphones is a quick fix for various problems, including sound, Bluetooth, and charging issues.

  • The process, which brings the headphones back to their factory defaults and clears any settings that might prevent charging, varies across different models.

You can always refer to the user manual for the specific reset procedures.

Reset Methods
  • Volume Button Method (Option 1)
  1. Turn your headphones on.
  2. Simultaneously press and hold the Volume Up (+) and Volume Down (-) buttons.
  3. Keep holding for approximately 5-7 seconds.
  4. Release the buttons once the headphones power off.
  5. Wait for the headphones to reboot automatically.

Note that the outlined steps are suitable for the JBL Live series of headphones.

These instructions are also applicable to certain models within the JBL Tune series, although it’s necessary to maintain the press on the VOL UP and VOL DOWN buttons for approximately 15 seconds.

  • Power Button Reset (Option 2):
  1. Ensure your headphones are on.
  2. Press and hold the Power button for about 10 seconds.
  3. Release when the headphones turn off.
  4. Allow them to reboot on their own.

  • USB Cable and Bluetooth Disconnect (Option 3):

  1. Start with the headphones powered on.
  2. Connect the charging cable to a USB port.
  3. Disconnect all paired Bluetooth devices.
  4. Observe a constant white LED light.
  5. Remove the USB cable; the headphones will turn off.
  6. Reboot by pressing the power button.

This method is specifically designed for JBL JR 300 headphones.

How to Hard Reset JBL Tune 760NC?

Update Firmware

Enhancing your JBL headphones’ charging capability might just be a matter of updating the firmware.

  • Outdated software often leads to charging malfunctions. Follow these steps to ensure your headphones have the latest firmware:
  1. Download and install the JBL app on your smartphone or tablet.
  2. Launch the app and connect your headphones.
  3. Once connected, the app will display if an update is available (indicated by an orange circle).
  4. Tap to install the update and follow any additional instructions.

Check PC Sleep Mode

If your JBL headphones are connected to a PC that’s in sleep mode, they won’t charge because sleep mode cuts off the power supply.

Here’s how to adjust your settings:

  • Access the settings on your PC.
  • Navigate to System and Power.
  • Adjust the sleep settings to ‘Never’ to ensure a continuous power supply

Change Headphone Batteries

Still not charging?

  • It might be time to replace the batteries. Purchase a new set with the correct polarity and consider seeking a technician’s help for the replacement.

Online marketplaces like Amazon, eBay, and Ali Express offer batteries ranging from $15 to $17, depending on your model.

Check Charging Case

You should inspect your charging case. A faulty case, especially damaged or rusted charging pins, can prevent proper charging.

  • If necessary, gently adjust the pins with pliers and clean off any rust.

Regularly testing and maintaining all components of your charging case ensures optimal performance.

Visit Service Center

When all else fails, the best course of action is to visit a service center.

If the headphones are defective, whether due to a faulty battery, broken pins in the charging port, or any other form of physical damage, professional intervention is required.

It’s always advisable to consult a professional technician, contact JBL for assistance, or seek battery replacement at an authorized service center.

  • JBL headphones often have no user-serviceable parts, so attempting repairs can lead to further damage and possibly void the warranty.

Frequently Asked Questions

When you connect your JBL headphones to a charger, the LED light serves as a key indicator. This light glows in different colors to show the headset status and battery level.

Typically, a red light means the headphones are still charging, while a green or white light indicates they are fully charged.

However, this can vary across different models. Remember, if the LED doesn’t turn off or change color, your headphones might not be charging correctly.

A flashing red light on your JBL headphones while charging indicates an ongoing battery recharging process. Normally, this light should change to white or green when the headphones are fully charged. If you see this light, make sure to properly plug in the charging cable.

Continuous red flashing might suggest a charging issue.

To fix JBL headphones that are not charging, first inspect the charging cable for any damage. The issue might lie in a faulty USB cable or a problem with the charging port itself.

Check for debris or dirt buildup and clean it out to potentially restore your headset to proper charging function. Sometimes, a simple reset can correct any underlying bugs or glitches.

To reset your JBL headphones, which can help in correcting charging, sound, or Bluetooth issues, you need to follow varying reset procedures.

Generally, you can press and hold the play and power buttons simultaneously for a few seconds.

Alternatively, using the volume up and down buttons might reset the headphones to factory defaults.

To change the battery in your JBL headphones, it’s important to note that not all models have a replaceable or user-serviceable battery.

Often, it requires a professional technician to replace the rechargeable battery to avoid damage or voiding the warranty.

Always consult a professional and contact JBL for assistance regarding battery replacement.

In my journey with JBL headphones, known for their durability and versatility, I’ve encountered occasions where these high-end, premium quality headsets stop charging.

Routine care and basic troubleshooting can keep your JBL headphones in optimal working condition.

Why Are My JBL Headphones Not Charging? Don’t Panic!

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