Why JLab Earbuds Not Pairing Together- TRoubleshooting (2024)

JLab Earbuds Not Pairing

JLAB has become a popular brand over the years due to its fair pricing and impressive features. Even though they come with a two-year warranty and promise of replacement, issues can still arise after they are purchased.

Recently, I faced a problem with my JLab GO Air POP. The left earbud kept disconnecting while the right one was refusing to reconnect.

At first, I tried restarting them, but the problem persisted. I changed the pair of earbuds a few times and even tested them with a different phone, but the issue remained.



The situation shifted when the earbuds persistently failed to pair with any device, despite numerous restarts. After extensive online research, I finally managed to pair them with my phone

This article aims to help people who are facing similar pairing issues with their JLab GO Air POP or any other Model and struggling how to pair jlab go air earbuds together.




  • If your JLab earbuds are not pairing, ensure they’re powered on and disconnected from any other source device they were previously connected to.
  • Check if the battery is drained; a low charge can prevent the earbuds from pairing. Regular restarting or resetting might resolve minor firmware malfunctions.
  • Be aware of Signal interference from nearby Bluetooth devices; it can cause system malfunctions and disrupt the pairing process.
  • Persistent issues with dirty or damaged earbuds or continuous failures might require you to contact customer support for solutions or a replacement if under warranty.
  • Remember, most pairing issues are solvable; trying different solutions and a bit of patience often yields results.


If JLab earbuds are not connecting together , you do not need to fret . There could be several reasons behind this issue.

Often, a little troubleshooting and patience are all it takes to resolve most pairing problems.

Troubleshooting Steps

Follow these targeted troubleshooting steps to swiftly reconnect your JLab earbuds and enjoy your music uninterrupted.

 Restart and Reset Your Earbuds

Often, a simple restart can resolve pairing issues with JLab True Wireless earbuds.

  • This involves powering OFF and then ON both the earbuds and the source device.

This reset helps clear any system processes that might be malfunctioning.

Here is a quick guide on how to reset JLab earbuds

  • Begin a restart  by placing the earbuds in the charging case and power off the buds.
  • If your earbuds remain on in the case, proceed to manually power off; the method varies by the model.
  • To switch the earbuds off, press and hold the touchpad until you hear the ‘Goodbye audio prompt‘ , Leaving the earbuds powered on without a connected device will automatically shut them off after three minutes.


  • Now, power on the earbuds. Normally when you take out the earbuds form case , they turn on y default. If they do not turn o ,press and hold the touchpad until the ‘hello voice prompt’ to turn them back on.

  • Ensure they enter pairing mode – indicated when one earbud’s LED flashes blue and white, while the other lights solid white. In some models, both buds might flash.

  • On your device, activate the Bluetooth function. Navigate through the available devices and select your earbud’s name from the list.

  • Once connected, you’ll hear prompt “Bluetooth Connected.” This will be accompanied by blinking white lights on your earbuds, signifying a successful connection.

Manual Reset

When your JLab earbuds are not pairing properly, a manual reset can often be the key to solving this puzzle.

  • This involves a factory reset, a crucial troubleshooting step that helps clear all connection information stored in the buds.

By doing this, the earbuds can reconnect to your source device as if they were being paired for the first time.

Remember to forget the earbuds from any Bluetooth devices they were previously connected to, ensuring a more successful pairing process.

Different models, and versions of JLab earbuds, like the JBUDS Air which has three versions, have unique resetting procedures.

You can find these detailed steps in the comprehensive user manual available on JLab’s website, particularly in the Troubleshooting section.

To identify your earbud’s version or generation, check the FCC ID at the bottom of the case. Then, on the user manual page, click the letter (i) next to your model’s name and compare the FCC IDs.

The key is to do not give up – patience often pays off with technology!

JLAB GO Air Models

JBUDS Air Models

EPIC Air Models

Bluetooth Settings

“Forget” Your Earbuds from Your Bluetooth List

This is especially necessary if your earbuds have already paired with your source device or if there’s another pair of earbuds or headphones recently connected to it.

  • The first thing you’ll want to do is remove the JLab earbuds from your device’s Bluetooth memory.

This simple action refreshes the connection settings, often solving the pairing issue.

It’s like giving your earbuds and the source device’s Bluetooth a fresh start, wiping the slate clean for a new pairing attempt.

  • Access the Settings on your source device (such as a phone, tablet, laptop, etc.).
  • Choose the Bluetooth option. Within the ‘My Devices’ section, find your JLab earbuds or any other previously connected headphones or earbuds, then click on “Forget.”
  • Initiate pairing mode on your earbuds.
  • Locate and select the earbuds from your device’s Bluetooth discovery list.

This action effectively severs any lingering connections, allowing you to start the pairing process afresh, free from interference by previously connected devices.

Disable Bluetooth Of Nearby Devices

A helpful step in resolving JLab earbuds not pairing is to disable Bluetooth on nearby devices.

  • Sometimes, when you’re restarting your earbuds or trying to connect them to a different device, they may inadvertently enter pairing mode and reconnect to a device they were last connected to.

This can happen if that device’s Bluetooth is still enabled and within range. To prevent such a scenario, it’s crucial to ensure that Bluetooth connectivity is disabled on all devices around you.

This includes switching off and then on the Bluetooth of your intended source device. After you restart the earbuds, check if they now pair correctly.

Check Charging and Fit

A low or run out battery can significantly impact their ability to pair. To overcome this, ensure your earbuds are adequately charged. 

  • The LEDs on the case and earbuds themselves can tell you the battery level of both the charging case and the buds.

These lights may behave differently based on the battery percentage and the specific earbuds model.

If uncertain about what the lights indicate, it’s beneficial to consult the user manual to understand what these indications mean.

  • If you note that the battery is low, it’s best to leave them charging for anywhere between fifteen to thirty minutes before attempting to pair them again.

Proper Placement in Case

Ensuring that your JLab earbuds are properly placed in the charging case can often rectify pairing issues.

  • One of the reasons your earbuds may not be functioning correctly could be due to them not being placed correctly in the case.
  • The best way to know if this is the cause of the problem is by checking their current battery status.

This can be done through the JBL Headphones app, which will help you ensure that both buds are making proper contact with the case’s charging pins.

Improper placement can prevent the earbuds from charging correctly, leading to pairing difficulties.

Clean Charging Ports

Over time, dust and debris can build up in the case’s charging port and the earbuds’ charging pins.

  • This build-up can prevent proper contact between the two, leading to connectivity problems.

To resolve this, it’s essential to clean both the earbuds and the charging port of the case thoroughly, ensuring there’s no build-up on the inner parts.

Try Different Source Device

When facing pairing issues with your JLab earbuds, it’s essential to explore various solutions.

One effective approach is to try pairing your earbuds with a different device after resetting them. This step helps rule out whether the issue lies with the earbuds or the source device.

To do this, make sure that the Bluetooth on the source device where you experienced the problem is switched off, and it’s the only device with Bluetooth activated.

Then, attempt to pair your earbuds with another device. If the earbuds work correctly when connected to a different device, it suggests that the problem might be related to the initial source device.

  • Additionally, if you encounter pairing problems on the troublesome device, it’s a good practice to check for firmware updates, as these updates can sometimes resolve compatibility issues.

Contact Customer Support

When your JLab earbuds refuse to pair even after applying all possible fixes, it’s a frustrating ordeal. As someone who’s navigated this maze, I’ve found that contacting customer support is a pivotal step.

Reaching out to JLab’s customer support offers a more tailored approach. From personal experience, their team is prompt to assist and offer suggestions.

After notifying them of the issues and the steps you’ve already taken, they might request additional information to provide specific help.

In instances where no more solutions are viable, JLab’s support can guide you through a warranty claim.

If your earbuds are under warranty, they’ll likely offer a replacement. Sadly, if the warranty has expired, you might need to consider purchasing a new pair.

Although it’s not ideal, sometimes starting fresh is the only way forward.

Frequently Asked Questions

  1. Entering Pairing Mode: Power on your JLab Earbuds to initiate pairing mode. Indications of this mode include one earbud flashing LED lights in blue and white, while the other maintains a solid white light.
  2. Switching Devices: If your earbuds are currently connected to a device but you wish to pair them with another, simply turn off Bluetooth on the currently connected device. This action will prompt your earbuds to enter pairing mode again.
  3. Automatic Reconnection: Be aware that your earbuds tend to automatically reconnect to the last device they were paired with, provided Bluetooth is active and the device is within range.

To reset JLab Bluetooth earbuds, especially JBUDS AIR V1 (first generation),

  • Forget the buds on your device’s Bluetooth.
  • Turn off the earbuds by pressing the multifunction button on both buds.
  • After hearing “Goodbye”, press and hold each bud for fifteen seconds,
  • Wait until the LED light turns solid white, then release.
  • Wait ten seconds for the right earbud to flash white and blue, indicating reset and pairing mode.

One earbud will alternate between blue and white flashes, signaling its readiness to pair with your device via Bluetooth.

If you’re facing issues with your JLab earbuds not pairing, start by ensuring they’re switched on and not linked to any previous devices. Check their battery levels as insufficient power might hinder pairing. Consider a restart or reset to clear any minor glitches.

Keep in mind, interference from other devices can also disrupt the connection. If problems persist, examine the earbuds for any physical damage and don’t hesitate to reach out to customer support, especially if they’re still under warranty.

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